“Do you have a good hotel recommendation in York?” asked one of my best friends this morning. “Nah, “ I replied, as my experience from our stay last year was pretty lackluster. During a one-day stopover, I booked a room late in the afternoon at a quaint hotel. We checked-in, dropped our luggage in the room… Read More
Blog
Mobile retailing has exploded in the past year, with almost one third of shoppers having used an m-commerce site, and the number of people completing a transaction quadrupling. However, while mobile payments have become an important part of Japan’s economy since it was introduced in 1999, the rest of the world is yet… Read More
Tags: m-commerce, mobile banking, mobile marketing, Mobile Payments, Near Field Communications, NFC
Category: Blog
Why Am I Here? The Importance Of Signage
By Rose Matthews, Senior Customer Experience Consultant
July 7th | 2011 By
Last weekend I helped to run a small community festival, celebrating cultural diversity in our neighbourhood. We set up marquees in the local school ground, and invited traders to present their wares – everything from ice cream and hotdogs to hand-woven woollen blankets. My job was to sit behind a desk by the main entrance… Read More
When Customers Work for You…
By Rose Matthews, Senior Customer Experience Consultant
July 6th | 2011 By
A couple weekends back I went to the Glastonbury Music Festival. It was in England. In June. In a field. It rained. It got muddy. This is a festival with a main site area of nine square miles and a population of around 170,000. It contains 35 main stages hosting countless performers, plus a seemingly… Read More